THE PERFORMANCE OF CIVIL SERVANTS IN LANTORA VILLAGE, POLEWALI DISTRICT, POLEWALI MANDAR REGENCY, WEST SULAWESI PROVINCE

Juharni Juharni

Abstract


This research aims to understand and analyze delivery services in the Lantora Subdistrict. The study employs a qualitative method. Data collection techniques include interviews, questionnaires, observations, and documentation. The research findings indicate that the performance of the Lantora Subdistrict apparatus has been categorized as good. However, the quality of public services in the Lantora Subdistrict is categorized as less satisfactory because it does not yet meet the key indicators of public services, including: simplicity with a score of 41.67%, requirements with a score of 43.75%, clarity with a score of 37.5%, discipline with a score of 35.42%, responsibility with a score of 41.75%, officer's ability with a score of 54.17%, speed with a score of 52.08%, fairness with a score of 43.75%, politeness and friendliness with a score of 60.42%, reasonable fees with a score of 47.92%, certainty of fees with a score of 45.83%, certainty of schedule with a score of 37.5%, environmental comfort with a score of 41.67%, and service security with a score of 43.75%. In conclusion, overall, the quality of public services provided by the Lantora Subdistrict apparatus falls into the good category as indicated. However, the availability of facilities and infrastructure greatly supports community services to ensure that the services provided to the community are effective and meet most of the service indicators in accordance with Minister of State Apparatus Empowerment Decision No. 25 of 2004 Regarding the Community Satisfaction Index.


Full Text:

PDF

References


Arikunto, Suharsimi. 2006. Prosedurpenelitian suatu pendekatan praktek. Rinekacipta, Jakarta.

Giroth, L.M, 2004, Edukasi dan Profesi Pamong Praja: Public Policy Studies, Good Governance and Performance Driven Pamong Praja, Penerbit STPDN Press, Jatinangor.

Hasan, 2002, pokok-pokok materi metodologi penelitian dan Aplikasinya,Ghalia Indonesia, jakarta

Hasibuan, Melayu S.P, 1998, ManejemenSumberDayaManusia, PT Haji Masagung, Jakarta.

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 Tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 81 tahun 1993 Tentang Pedoman Tatalaksana Pelayanan Umum.

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 25 Tahun 2004 Tentang Indeks Kepuasan Masyarakat.

Lukman, Sampara, 2003, ManajemenPelayananUmum, STIA-LAN, Jakarta

Mangkunegara, Anwar prabu, 2001, ManejemenSumberDayaManusia Perusahaan, PT. Rosdakarya, Bandung.

Mardalis, 1995, MetodePenelitianSuatuPendekatan Proposal, BumiAksara, Jakarta.

Moenir, H, AS, 2001, ManajemenPelayananUmum di Indonesia, BumiAksara, Jakarta.

Moleong, Lexy, 2001, MetodePeneitianKualitatif, PT. RemajaRosdakarya, Bandung.

Nasution, S, 1998, MetodePenelitianNaturalistikKualitatif, Tarsito, Bandung.

Nazir, Moh, 2003, MetodePenelitian, Ghalia, Jakarta.

NdrahaTaliziduhu, 2003, Kybernologi (IlmuPemerintahanBaru), PT. RenekaCipta, Jakarta.

Peraturan Daerah Kabupaten PolmanNomor 9 Tahun 2000 Tentang Pembentukan Dan Susunan Organisasi Kelurahan.

Peraturan Daerah Kabupaten Polman Nomor 10 tahun 2007 Tentang Tugas Dan Fungsi Organisasi Kelurahan.

Riduwan, 2005, Skala pengukuran variabel-variabel penelitian, Alfa Beta, Bandung

Sianipar, JPG, 1998, Pelayanan Prima (BahanDiklatPrajabatanGolongan II), LAN RepublikIndonesia, Jakarta.

Sedarmayanti, 2001, Sumber Daya Manusia dan Produktivitas Kerja, Mandar Maju, Bandung.

Sugiyono, 2007, MetodePenelitianKuantitatif, Kualitatif dan R & D, Alfa Beta, Bandung.

Supriyanto, Eko dan Sugiyanti, Sri, 2001, Operasionalisasi Pelayanan Prima, Bahan Diklat Prajabatan Golongan II, LAN, Jakarta

Suradinata, Ermaya, 1997, Manajemen Sumbar Daya Manusia Suatu tinjauan Masa Depan, Ramadhan, Bandung.

Swasto, B, 1996, Pengembangan Sumber Daya Manusia, Suatu Tinjauan Wawasan Masa Depan, Ramadhan, Bandung.

Wasistiono, Sadu, 2001, Kapita Selekta Manejemen Pemerintahan Daerah, Algaprint, Jatinangor

Undang-UndangDasar 1945

Undang-Undang Nomor 22 Tahun 1999 Tentang Pemerintahan Daerah.

Undang-Undang Nomor 32 Tahun 2004 Tentang Pemerintahan Daerah.

Undang-Undang Nomor 23 Tahun 2014 Tentang Pemerintahan Daerah.

Undang-Undang Nomor 33Tahun 2004 Tentang Perimbangan Keuangan antara Pemerintahan Pusatdan Daerah.

Undang-Undang Nomor 26 Tahun 2004 Tentang Pembentukan Sulawesi Barat

Sutanjar, T., & Saryono, O. (2019). Pengaruh Motivasi, Kepemimpinan dan Disiplin Pegawai terhadap Kinerja Pegawai. Journal of Management Review, 3(2), 321-325.

Pawirosumarto, S., Sarjana, P. K., & Muchtar, M. (2017). Factors affecting employee performance of PT. Kiyokuni Indonesia. International journal of law and management, 59(4), 602-614. https://doi.org/10.1108/IJLMA-03-2016-0031

Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171-193. https://doi.org/10.1108/IJPPM-01-2018-0012

Utin, N. H., & Yosepha, S. Y. (2019). The model of employee performance. International Review of Management and Marketing, 9(3), 69. : https://doi.org/10.32479/irmm.8025

Jufrizen, J., & Rahmadhani, K. N. (2020). Pengaruh budaya organisasi terhadap kinerja pegawai dengan lingkungan kerja sebagai variabel moderasi. JMD: Jurnal Riset Manajemen & Bisnis Dewantara, 3(1), 66-79. https://doi.org/10.26533/jmd.v3i1.561




DOI: https://doi.org/10.15532/ijes.v2i2.61

Refbacks

  • There are currently no refbacks.


 

Indonesian Journal Of Economy Studies

Jl. Lasuloro Raya No.37, Antang, Kec. Manggala, Kota Makassar


Journal

Editorial Team
Focus and Scope
Peer Review Process
Publication Ethics
Screening for Plagiarism   

Download Template 

  

Authors

Author Guidelines
Submission Guidelines               
Online Submissions
Copyright Notice
Privacy Statement   
Author Fees  

                          

 

Reviewer

Reviewer Guidelines      
             

 

Reader

General Search
Achieves
Author index
Title index                       

 

 

Indonesian Journal Of Economy Studies (IJES), Jl. Lasuloro Raya No.37, Antang, Kec. Manggala, Kota Makassar with registered number ISSN 2987-2243 (Online), is published by Siddiq Intitute, Siddiq Foundation. The content of this website is licensed under a  Creative Commons Attribution-ShareAlike 4.0 International License

© 2022 Indonesian Journal Of Economy Studies            
 

Indonesian Journal Of Economy Studies

Creative Commons Licence